Skip to content
Story Roots

Story Roots — Terms of Use

Last updated: 27 August 2026

1. Agreement

These Terms of Use ("Terms") govern your use of storyroots.co (the "Website"), operated by Kuldhar Global Ventures LLP ("Story Roots", "we", "us", "our"), Office 1206, SS Omnia, Sector-86, Gurugram, Haryana – 122004, India. By accessing or using the Website you agree to these Terms. If you do not agree, please do not use the Website.

2. Eligibility

You must be 18 years or older to place an order. If you are a minor, you may use the Website only under the supervision of a parent or legal guardian, who accepts these Terms on your behalf.

3. The Website and its content

The Website and its content are provided for general information about our brand and products. We may modify, suspend or discontinue any part of the Website at any time without notice. While we take care to keep information accurate, we do not warrant that all content is complete, current or error-free.

4. Product information, pricing and availability

  • Product images, descriptions and colours are indicative; actual packaging and appearance may vary.
  • Prices are shown in Indian Rupees (INR); MRP is inclusive of all applicable taxes. Prices are current for the applicable batch, may be tentative and subject to change without notice, and are subject to correction of errors.
  • Availability is not guaranteed; we may limit, withdraw or discontinue any product.
  • Authoritative product information (net weight, ingredients, allergens, certifications, dates, storage) is that printed on the pack.

5. Ordering and payment

  • The Website has a cart and a checkout where you give us your delivery details. Payment is processed by Razorpay Software Private Limited ("Razorpay"), our payment gateway — either through a payment link we send you, or through a payment page provided by Razorpay. We never ask for, collect or store your card, UPI or netbanking credentials; you enter those on Razorpay's own PCI-DSS-compliant systems.
  • Placing an order on the Website is an offer by you to purchase, and is recorded as pending until we accept it. We then confirm the order with you on WhatsApp, with a payment link if you have not already paid online. A binding contract is formed only when we confirm/accept your order: authorising or making a payment does not by itself amount to our acceptance, and if we decline the order after you have paid, we refund you in full.
  • We may decline or cancel an order — for example, for unavailability, a pricing or listing error, courier non-serviceability at your address, or suspected fraud or misuse — without liability beyond a refund of amounts actually paid for that order.
  • All amounts, including shipping, are calculated by us at checkout from our current prices; a price or total sent from your browser is never accepted. The amount shown to you before you place the order is the amount we will ask you to pay.
  • Shipping, delivery, cancellation, returns and refunds are governed by our Shipping, Returns & Refunds Policy at storyroots.co/returns, which forms part of these Terms.

6. Food product & health disclaimer

  • Our products are food (spices), not medicines. They are not intended to diagnose, treat, cure or prevent any disease and are not a substitute for professional medical or nutritional advice.
  • Any wellness, heritage or "traditional use" statements are general information only. Consult a qualified professional for advice specific to you.
  • Always check the pack for allergen and ingredient information, storage guidance and the "use by" date. Use products as intended.
  • References to certifications (e.g. FSSAI, BRCGS, ISO 9001:2015, Euro-MRL) describe standards met by the product and/or manufacturer as stated on the pack; the pack and the underlying certificates are the authoritative source.

7. Intellectual property

The Story Roots name, logo, packaging design, text, images and other Website content are owned by or licensed to Kuldhar Global Ventures LLP and are protected by law. You are granted a limited, personal, non-commercial licence to view the Website. You may not copy, reproduce, modify, distribute or commercially exploit any content without our prior written permission.

8. Acceptable use

You agree not to: use the Website unlawfully or fraudulently; scrape, harvest or systematically extract data; introduce malware; interfere with the Website's operation or security; infringe our or others' rights; or misrepresent your identity or affiliation with us.

9. Third-party links and services

The Website may link to or rely on third-party services (including WhatsApp/Meta). Your use of those services is governed by their own terms and policies. We are not responsible for third-party content, products or practices.

10. Disclaimers

To the fullest extent permitted by applicable law, the Website, its content and product information are provided "as is" and "as available", without warranties of any kind (including merchantability, fitness for a particular purpose, accuracy, or uninterrupted or error-free operation). Nothing in this section affects your non-excludable statutory rights as a consumer.

11. Limitation of liability

To the fullest extent permitted by applicable law:

  • Our total aggregate liability — together with that of our affiliates, partners, officers and employees — arising out of or in connection with the Website, its content, or products ordered through it, for any and all claims taken together, shall not exceed INR 1,00,000 (Rupees One Lakh only), or the amount you actually paid for the relevant product, whichever is lower.
  • We shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, data, business or goodwill.
  • Carve-out (important): nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law — including liability for death or personal injury caused by our proven negligence, for fraud or fraudulent misrepresentation, or a consumer's rights and remedies under the Consumer Protection Act, 2019 and applicable food-safety law. Where any limitation in these Terms is held unenforceable, the remaining limitations continue to apply to the maximum extent permitted.

12. Indemnification

You agree to indemnify and hold harmless Story Roots and its affiliates, partners, officers and employees from claims, losses, liabilities and reasonable expenses arising out of your breach of these Terms, your misuse of the Website, or your violation of any law or third-party right.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date will change, and continued use of the Website means you accept the revised Terms.

15. Governing law and dispute resolution

  • These Terms are governed by and construed in accordance with the laws of India.
  • In the event of any dispute, the parties will first attempt to resolve it amicably by contacting our Grievance Officer (§16).
  • Subject to your non-derogable rights as a consumer (including the right to approach consumer commissions under the Consumer Protection Act, 2019), the courts at Gurugram, Haryana shall have exclusive jurisdiction over any dispute arising out of or relating to the Website or these Terms.

16. Grievance Officer / contact

Sushant Dhar, Grievance Officer

Kuldhar Global Ventures LLP, Office 1206, SS Omnia, Sector-86, Gurugram, Haryana – 122004

Email: info@kuldhar.com

Phone: +91 88001 92188

17. General

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of it. These Terms are the entire agreement between you and us regarding the Website. We may assign these Terms; you may not assign them without our consent. Neither party is liable for failure to perform due to events beyond its reasonable control (force majeure).